If you're concerned that your order has not arrived, please give 5 working days before sending our care team an email (firstname.lastname@example.org). Alternatively call our customer services helpline on +44(0)1494 768660 or use the contact form below and we'll get back to you as soon as we can.
If your order turns up faulty or you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt.
Please note: returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods but tags should not be removed from any item and the original packaging should be retained.
If your order develops a fault after 28 calendar days from receipt, providing the item is within its warranty period, you are entitled to a warranty repair.
Each product webpage will detail your warranty terms and conditions. If you believe you are entitled to a warranty repair please complete our Warranty Request Form which you can find on 'Returns and Warranty' page.
For more information regarding our returns or warranty policy please contact our care team on +44(0)1494 768660 or email email@example.com.
Please make sure the battery is inserted correctly. The terminals on the battery must touch the contacts on the camera. The arrow on the battery must point towards the camera. Please make sure that the terminals are clean.
IMPORTANT: Please remove the battery if the camera is not being used for an extended period of time.
Please make sure that your binoculars are stored in a cool, dry place. Also if the binoculars have rubber fold-down eye-cups, you should ensure that they are stored with the eye-cups rolled up in order to avoid damage and tear.
The majority of our binoculars can be attach to a tripod by using a PRAKTICA Tripod Adapter. You can find out if your binoculars are tripod compatible by reading the product description on our website.