Need help?

Dispatch and Delivery

Useful information for ordering

How long will my order take?

I am worried my order is taking too long

Returns and Refunds

Useful information for ordering

Can I return my order if I am not happy?

How do I return the product?

What warranty period do you offer?

Where can I find the Serial Number of my product?

Product Questions

Technical Questions

My camera will not turn on; what should I do?

Why is there condensation on my WP240 camera?

I am trying to connect my Z212 camera to my phone but it asks for the password; where can I find it?

What is the best way to transfer the videos from my Z212 camera to my phone?

I have lost the product manual, can I find it on your website?

The lens got stuck and will not open, retract, or extend; what can I do?

How can I take a better care of my binoculars?

I am a first time binoculars buyer and I am not familiar with technical terms; where can I get some help?

Can I attach my binoculars to a tripod?

How do I get the SuperCar software (from 10GW Dash Cam) to work on my MAC (OS)?

Do I need the CD my camera came with to transfer images from my camera to computer?